SALES TERMS AND CONDITIONS
The sale of all products offered on the website www.gintodi.it is governed by these general sales conditions.
All products offered on the website www.gintodi.it are marketed by Juniper, with its registered office in Todi, Frazione Frontignano n.1, and registered with the Perugia Chamber of Commerce under VAT number 03862640541. Placing an order implies full knowledge and express acceptance of both the aforementioned general sales conditions and the information provided in the online purchasing process.
Juniper, in order to make the purchase of its products clearer and more transparent, pays particular attention to the publication of information regarding the items for sale, using “product sheets” that contain detailed information about the characteristics of each item (price, dimensions, materials, variations, weights, quantities, etc.) and are accompanied by comprehensive illustrative images.
HOW TO ORDER
To place an order on the website www.gintodi.it, no registration is required. However, during the payment process, basic information necessary to identify the customer and the delivery address will be requested.
To successfully complete the purchase, the following steps must be taken:
Adding the desired product(s) to the shopping cart.
Entering billing and delivery information.
Choosing the desired payment method.
Once the payment method is selected, the customer must proceed to complete the order with the provided instructions. The submission of the order by the customer formalizes the sales contract. In any case, order cancellation is possible within the specified time and methods.
DELIVERY OF GOODS
Each shipment will include: i) the ordered product(s); ii) the corresponding transport document/invoice; any informative and marketing materials.
The Customer is responsible for bearing the shipping costs, unless otherwise agreed separately with Juniper. Shipping costs vary depending on the weight and dimensions of the package, the destination, and the chosen carrier.
The delivery time of a product includes the order processing time and the transportation time by the carrier/shipper. The order processing time is an indicative period calculated from the receipt of the order until the transmission of the ordered item to the carrier/shipper. The order processing time is subject to the availability of a specific product, while the transportation time depends on the choice of the carrier/shipper at the discretion of Juniper.
Juniper is committed to delivering the ordered products to the Customer as soon as possible, typically within 24-48 hours, and in any case, within 10 days from the date of the order.
Upon receipt of the goods at their residence, the Customer must verify the integrity of the packages. Any anomalies must be reported and noted by the courier, rejecting the delivery, or else the right to a refund will be forfeited.
Juniper reserves the right to refuse orders from customers with whom there is an ongoing dispute or controversy regarding a previous order. This also applies to all cases where Juniper deems the customer unsuitable, including, for example, previous violations of online purchase terms on the website or any other legitimate reason, especially if the Customer has been involved in fraudulent activities of any kind.
Credit cards, through the following payment methods:
CANCELLATION OF ORDER AND RIGHT OF WITHDRAWAL
The customer can cancel the order immediately after the purchase confirmation or within 2 hours from the confirmation by sending an email to firstname.lastname@example.org.
If the buyer is dissatisfied with the product and wishes to obtain a refund, they must return the disputed or rejected merchandise in its original packaging. It is necessary to provide a detailed description of the problem, including the order number and an accurate description of the defect, accompanied by photographic material. In such cases, the Customer must return the resealed product and its accessories (e.g., cap) to Juniper at their own expense within 5 days. If deemed appropriate, the refund will be processed within 7 working days from the receipt of the request, directly to the credit card used for payment.
Defects caused by accidental events or customer responsibility are excluded from the scope of the legal warranty, as well as cases where the written communication sent to Juniper does not contain the required justifications.
Juniper is committed to processing the consumer’s personal data in accordance with the provisions of applicable laws. By accepting these terms and conditions, the consumer consents to the processing of personal data by Juniper in relation to the execution of sales contracts for the offered products.
Juniper is not liable for partial or total non-compliance with contractual obligations in the event of external occurrences, described as “force majeure,” that are beyond Juniper’s control. The term “force majeure” refers to unforeseen events independent of Juniper that arise after the conclusion of the contract, including but not limited to: epidemics, pandemics, war, riots, disasters, floods, transportation problems, non-performance by suppliers or subcontractors, terrorism, and strikes.